Your privacy is extremely important to us. We want to make your experience on the Internet as enjoyable, safe and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.

Our Privacy Policy demonstrates our firm commitment to privacy and security. This Privacy Policy describes how Terranovus.net collects information from all end users of its Internet services (the “Services”)—those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a monthly service fee to subscribe to the Service (“Members”)—what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information.

Terranovus.net collects information in different ways from Visitors and Members who access the various parts of our Services and the network of web sites accessible through our Services. We use this information primarily to provide a customized experience as you use our Services and, never, share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Members are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, and billing information (such as a credit card number). The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties. However, in instances where Terranovus.net and a partner jointly promote the Services, Terranovus.net may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. In this instance, personal information may not be used by the partner for any other purpose. Terranovus.net may also generate nonidentifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members).

At some Web sites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, e-mail address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Terranovus.net has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

When Visitors or Members send e-mail inquiries to Terranovus.net, the return e-mail address is used to answer the e-mail inquiry we receive. Terranovus.net does not use the return e-mail address for any other purpose and does not share the return e-mail address with any third party.

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is strickly voluntary.

We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Terranovus.net customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information is not shared with third parties.

It is Terranovus.net’s policy not to use or share the personal information about Visitors or Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Terranovus.net may disclose personal information about Visitors or Members, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect Terranovus.net and our Members.

A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. Terranovus.net may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Terranovus.net web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. While we make every effort to ensure that our Web site is age-appropriate for our younger audience, we believe that there is no substitute for proper parental supervision. For further information about tips, tools, age-appropriate or kid-friendly Web sites and how to report online trouble, please visit www.getnetwise.org. Finally, we strongly recommend that children ask a parent for permission before sending personal information to Terranovus.net, or to anyone else online.

Please remember that any information you may disclose in public forums of some web sites like chat room or bulletin boards, it becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

Terranovus.net offers Members the opportunity to access or modify information provided during registration. To access or modify such information visit our online Account Manager, or ask to speak with our customer service representative toll free at 866-TNNI-NET.

Terranovus.net reserves the right to revise, amend, or modify this policy, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement.