At Terranovus.net we want to make your billing simple. All our billing periods are monthly and are based on your anniversary date of sign up. We don't make you pay for multiple months of service up front and we don't penalize you with handling fees for not wishing to use a credit card. Payment for services are made at the start of each billing period.

To facilitate your billing needs, we provide a comprehensive online Account Manager which allows you access to all your account information anywhere, anytime. From here you can see your invoice and payment records, your time online, and your referral credits. Access to this area requires a valid terranovus.net username and password.

We provide you with two options for paying your bill: automatic billing, and e-mail invoicing.

Automatic Billing: Your credit card is charged for service on a monthly basis on your anniversary date of sign up. An e-mail will be sent to you confirming the transaction. Official invoices and payment receipts may be obtained online 24/7 by accessing our online Account Manager. For your convenience we gladly accept American Express, Discover, Mastercard and Visa. If your credit card is declined or expired, we will send you an e-mail notice and attempt to resubmit the credit card. If after three submissions your credit card does not pass, your account is considered late and will be deactivated and subject to a $2.00 reconnection fee.

E-mail Invoicing: To help maintain costs and help protect our environment, we send out all invoices via e-mail. Ten days before the anniversary due date of your account, you will receive an e-mail reminding you that it is time to pay your account. A reminder e-mail is sent 5 days later, if payment has not yet been received. Payments must be received by your anniversary date to avoid interruption of your account and a reconnection fee of $2.00. Payments may be made by cash, check or credit card.

Complete billing details may be found on our terms of agreement. Answers to the most common billing questions can be found in our list of frequently asked questions.

Our friendly account representatives are here to help you with any billing question you may have. They may be reached via e-mail at accounts@terranovus.net or via telephone toll free at 866-TNNI-NET. Our billing office hours are Monday through Friday from 9:00AM to 6:00PM EST.