Terranovus.net supports a wide range of computer platforms, operating systems, web browsers, and e-mail clients. Although we make every effort possible to eliminate any connection problems, our technical support specialists are standing by 24/7 to answer any Internet related question you may have.

You'll find our technicians to be not only knowledgeable, but also friendly. They are very patient and take the time needed to answer your questions. Don't be afraid or embarrassed to ask a question, as none is too silly to answer. Please read over our Frequently asked Questions. Many of the answers to your technical questions may be found there.

The following parameters are required to connect to our services:

When contacting your technician, please be ready to provide him with the following information:

• Your username and password
• The type of computer you have
• The type and version of operating system you are using (i.e. Windows XP, MacOS X, etc.)
• The exact error message you are getting
• The program that you're having trouble with (e-mail, Web browser, FTP, etc.)
• The dial-up number, city, and state you are connecting from

Our technicians are available 24 hours, seven days a week. They may be reached toll free at 866-SOS-TNNI or 863-471-1183 locally. You may also contact them via e-mail at techsupport@terranovus.net.