| Are
there any fees or minimum usage requirements to get the
low long distance rate?
|
| |
If your monthly
usage is less than $20, you will be billed a $1.99 monthly
fee if you have chosen to have invoices mailed to you. If
you chose Autopay or your usage is greater than $20 this
fee will be waived. |
| |
|
| Do
I have to have Internet service through Terranovus to qualify
for Terra-Dial long distance? |
| |
Terranovus.net
offers great Internet service at a very low price. We would
love to have you as an Internet customer, but it is not required
to have Internet service through Terranovus.net to receive
our low Terra-Dial long distance rates. |
| |
|
| Do I have to sign a long term
contract to qualify for the low rate? |
| |
There are no long term contracts
required. |
| |
|
| Are
my calling times restricted to certain hours in order to
receive the low rate? |
| |
Unlike
many discounted long distance plans which limit you to late
night or weekend hours, Terra-Dial is always 3.9¢ day and
night, 7 days a week. |
| |
|
| Do you have any special long
distance plans for my business? |
| |
Terra-Dial
long distance can be obtained for businesses at the same
low rate of 3.9¢. No long term contracts or volume commitments
are required. |
| |
|
| How
long will it take to switch to Terra-Dial? |
| |
This varies and
is primarily based on how long your local phone company takes
to process the change order. The average time is 5 business
days, but in some areas it may take as little as 2 days. |
| |
|
| What
is the process of events after I have placed my order? |
| |
Your
account will be verified either over the phone by an automated
system or by e-mail. This is a necessary requirement to meet
FCC guidelines and verification by phone is required in the
states of CA and SD. Once your account is verified, it will
be credit approved and assuming all is well, submitted to
the underlying carrier to make the final switch. In certain
cases where there is a pic freeze, you may be required to
call your local carrier in order to switch your lines to
the underlying carrier for Terra-Dial. |
| |
|
| How
can I tell if my long distance service has been switched? |
| |
You can dial 1-700-555-4141
and a recording will announce who your long distance carrier
is. |
| |
|
| Who
do I call for billing and technical questions ? |
| |
Customer
service may be reached 24/7 by calling toll free 877-608-3769
or via e-mail by clicking
here.
|
| |
|
| What
is a PIC freeze? |
| |
This is when a customer makes
arrangements with their local exchange carrier (local telephone
company) to prevent unauthorized changing of their long distance
telephone carrier (oral or written). This feature is free of
charge and most of the customers don't know that they have
it, which may cause the long distance order to be delayed up
to several weeks. If you are unsure whether you have it or
not, we strongly recommend you to contact your local phone
company and check. If you do have a PIC freeze on your line,
please remove it before submitting the long distance order. |
| |
|
| Does
Terranovus.net also offer calling cards? |
| |
Calling card
is included in your long distance service at no extra cost.
You can obtain your calling card PIN and view the rates by
using your Administration Web Page. There is no additional
surcharge for calls originated from US (including AK and
HI). Additional 35¢ per call
surcharge applies for calls originating from pay-phones, and
75¢ per call for directory assisted calls. |
| |
|
| Do
I have different billing options? |
| |
We
offer three billing options:
- Direct
Bill - Receive a paper invoice each month and pay by check
or money order.
- Direct
Bill PLUS - Receive a paper invoice each month and
pay by credit card.
- Autopay - You will be able to view, download, and pay your
bill with a credit card completely online. Monthly Fee
Waived for Auto Pay Customers!!
You
can choose autopay credit card payment option, or pay
by check after receiving the invoice. You can also view
your invoice online, or choose a printed copy to be mailed
to you. (Additional $1.99 billing fee may apply for printed
invoice if your monthly usage is under $20, otherwise
this fee will be waived). |
| |
|
| How is the line quality? |
| |
Terra-Dial uses
one of the nation's largest interstate carriers with complete
fiberoptic networks that provide the crystal clear connection
- actually one of the best in US. |
| |
|
| Do
you offer toll free 1-800 numbers? |
| |
Yes
we offer toll free 800/888/877/866 service for the same
low rate per minute for incoming calls. You can do it during
the signup process or after your account is created. You
will be able to order toll free service and calling cards
through your secure online account access web site. The monthly
service charge for each toll free number is $1.50 for each
toll free number. |
| |
|
| Are there any hidden fees or
taxes? |
| |
Terra-Dial
has no monthly billing fees for all Autopay customers.
A fee of $1.99 is charged when your bill is under $20.00
for all non-Autopay customers. Auto-pay customers with
a total charge less than $1.00 will not be charged via
credit/debit card and will be required to mail in thier
payment.
Completed
switched calls are billed in 6-second increments, with
a one-minute minimum. One Plus calls are billed in 6-second
increments with a minimum of 6 seconds or 18 seconds depending
on the service. One Plus international calls are billed
in 6 second increments with a minimum of 30 or 60 seconds
depending on the service. Call charges that compute to
less than one cent will be rounded up to the nearest cent.
Toll free calls are billed in the same manner as One Plus
calls for that service.
There
are no monthly fees or hidden costs. However, there are
two taxes that we are required by
law to charge. The first is a 3% Federal Excise Tax charged
to US residents only. This is based on the monthly invoiced
amount. For more information please read IRS TAX FORM 720.
The second is a 8.7% Universal Service Fund Tax charged
to all US resident telecommunications customers. This is
based on the monthly invoiced amount. For more information
please visit web site www.universalservice.org (
973-560-4400 ). We do not profit from the collection of
taxes. Federal Excise Taxes are collected by us and passed
on to our good friends at the United States Internal Revenue
Service... Universal Service Fund Taxes are collected by
us and passed on to our other friends at the Universal
Service Administration ( Part of the FCC ). |
| |
|
| How can I add more lines to
my account? |
| |
You can add up to 50 lines
during the signup process, or after your account is created
you can have additional lines added to your account through
your secure online account access web site. |
| |
|
| Am I protected by law from
unauthorized phone line switching? |
| |
The phone line you enter must
be an existing phone line for which your name or company name
appears on your phone bill. Federal government imposed fine
for knowingly trying to Slam or switch a phone line without
proper authorization can be up to $25,000 per line. Please
be sure to enter only your own phone lines. |
| |
|
| What is third party verification? |
| |
In
the last few years there have been many cases of telephone
customers having their Interstate Carrier changed without
the customer's authorization. Because of these abuses, a
Federal regulation was created that requires a customer to
provide a written authorization or verify their desire to
switch their carrier through a third party. Third Party Verification
(TPV) is required whenever a telephone customer switches
their Interstate Carrier. Terra-Dial uses VoiceLog, an authorized
TPV vendor to perform our verifications. We cannot switch
your lines until we receive a Voicelog TPV confirmation,
or a written Letter of Authorization (LOA) form directly
from the customer. |
| |
|
| Do you offer any international
long distance plans? |
| |
Yes,
we offer very competitive rates for international calls. Click
here for our rates. |
