Terranovus.net, Incorporated

residential
	dial up access
	webccelerate
	residential dsl
	virus and junk mail filtering
	frequently asked questions
	why switch
	sign up today
commercial
web services

Will WEBccelerate speed up everything I do on the web?
	WEBccelerate accelerates certain text and graphics on web pages. With WEBccelerate you will notice a significantly faster experience when you visit web sites, read your e-mail on the Web, and perform many other Web-based activities. WEBccelerate will not currently accelerate file downloads such as music files, streaming media or non-web-based e-mail programs such as Outlook Express.

How fast is WEBccelerate?
	The exact amount of acceleration can vary but with WEBccelerate you will notice a significantly faster experience, up to 5X, when you visit web sites, read your web mail, and perform many other web-based activities. For a speed comparison of WEBccelerate to normal dial up access, click here.

How reliable is WEBccelerate?
	WEBccelerate is a simple ad-on program which integrates seamlessly with your current Terranovus.net dial up access plan and computer. No special equipment required.WEBccelerate is fully compatible with all your Internet programs.

What other features does WEBccelerate include?
	WEBccelerate offers a built in pop-up blocker wich eliminates all those annoying bandwidth consuming pop-up ads on the net.The user controllable acceleration features will allow you to modify your compression settings on the fly.

Is there a manual for WEBccelerate?
	Yes, we have manuals available for both the Windows PC and Macintosh client. For your convenience we have the manuals available in both pdf (requires Adobe Acrobat) and doc (requires Microsoft Word) format. Use the links below to download the WEBccelerate manual. WEBccelerate for the PC (pdf format 268k download) WEBccelerate for PC (doc format 296k download) WEBccelerate for Macintosh (pdf format 1.2 MB download) WEBccelerate for Macintosh (doc format 1.1 MB download)

I downloaded the WEBccelerate installer but now I can't find it on my computer. Where is it?
	Downloaded files can typically be found on your desktop. If you are a Windows user and can't find the file, use the Windows Find tool located in the Start Menu to search for the file "WEBcelInstaller.exe" (without quotes). If you are a Macintosh user click on File and select Find and search for the file "setup.dmg" (without quotes).

Does WEBccelerate work on Macintosh or Linux operating systems?
	WEBccelerate works on Windows OS: Windows 95b, Windows 98, ME, 2000, XP, Windows 2003, and on Macintosh OS X Jaguar or Panther. WEBccelerate currently does not work with Linux, Windows 95a or MacOS less than 10.2.

I'm having difficulty installing WEBccelerate. Where can I get additional assistance?
	Please call our friendly technical support specialists toll free at 866-TNNI-NET. They will help you set up the WEBccelerate software.

How do I start WEBccelerate?
	WEBccelerate is launched automatically every time your computer starts. You do not have to launch it manually. The WEBccelerate icon appears in the Windows system tray to show that it is operating in the background.

How do I change the image quality setting for a particular image?
	Windows users: Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.Macintosh users must open the WEBccelerate application, click on Images, and set the compression all the way to the right.

How do I change the image quality setting for all images?
	Windows users right-click on the WEBccelerate taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes. Mac users click on the Accelerator icon, located in your applications folder, click on the Images tab and adjust the slider bar to the desired image quality setting. Press Apply to save the changes.

What do the statistics displayed in the Statistics dialog mean?
	The Windows WEBccelerate client has a real time statistics viewer which allows you to see how much compression is actually being applied.The greater the numbers, the faster the web acceleration.

Can I use WEBccelerate with Netscape Navigator?
	Start Netscape Navigator and browse as you normally would. WEBccelerate is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required. WEBccelerate will work only with Safari on the Macintosh platform.

Can I use WEBccelerate with other browsers such as Opera or Mozilla?
	Yes. WEBccelerate works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" or "127.0.0.1" and the port number to be "5400" (without quotes). Consult your browser's documentation for additional information. WEBccelerate will work only with Safari on the Macintosh platform.

How do I use Internet Explorer with WEBccelerate?
	Start Internet Explorer and browse as you normally would. WEBccelerate is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required. WEBccelerate will work only with Safari on the Macintosh platform.

What browsers can I use on the Macintosh platform.
	WEBccelerate only works with Safari on the Macintosh platform.

Does WEBccelerate speedup my secure (HTTPS) transactions such as my web-banking?
	WEBccelerate does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.

What operating systems or platforms can WEBccelerate be installed on?
	WEBccelerate can be installed on any of the following operating systems: Macintosh Systems MacOS X 10.2 (Jaguar) MacOS X 10.3 (Panther) Apple's Safari web browser The Accelerator can ONLY be run by someone who is logged in with administrative rights on the computer, non-admin users can NOT use the product. IE/Netscape/Chimera/etc are not supported. Windows Systems Windows 95b w/ Winsock2 Windows 98 Windows 98SE Windows Millennium Edition (Windows ME) Windows NT 4.0 Windows 2000 Windows XP Windows 2003 WEBccelerate works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 or better is recommended). Newer versions of Internet Explorer are available free of charge through Microsoft. Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5 is available.

What system requirements are necessary to use WEBccelerate?
	The recommended PC system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. Macintosh system requirements are any Macintosh capable of running MacOS X Jaguar (10.2) or better.

Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
	Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by WEBccelerate. However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether WEBccelerate is used. WEBccelerate is merely showing the download statistics in these situations.

Why do some Java-applets (such as certain games on www.pogo.com) not work?
	Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.